Türkçe
English
Euronet Telekom Digital Customer Platform
We developed an integrated customer management platform specialized for the telecommunication sector for Euronet Telekom. The system created with modern web technologies offers comprehensive solutions that elevate customer experience while increasing operational efficiency.
Platform Features
Infrastructure Catalog System: We created an advanced management module for detailed cataloging of fiber, ADSL, Metro Ethernet, and cable infrastructure services. Operational processes have been digitalized with geographical region-based infrastructure query, capacity management, and availability control features.
Customer Self-Service Panel: We developed an interactive customer panel where users can view account information, query invoices, request package changes, and create support requests. The 24/7 accessible platform increases customer satisfaction.
Online Transaction Center: We created a transaction center where new line applications, service activation, cancellation requests, and package changes can be performed online. Fast and error-free transaction processes are provided with smart form structures and validation systems.
Service Management Modules
Subscription and Package Management: We developed a dynamic system for managing different internet, phone, and TV packages for individual and corporate customers. Flexible pricing, promotion management, and automatic billing features are integrated.
Invoice and Payment System: We provided detailed invoice viewing, installment options, automatic payment instruction, and multiple payment method integration. Past period invoices are easily accessible with digital invoice archive.
Fault and Support Management: We created a ticket system where customers can report faults, create support requests, and track processes. Solution times are optimized with automatic routing and prioritization algorithms.
Infrastructure and Integrations
Geographic Information System Integration: We integrated a map-based visualization system for infrastructure query. Address-based service availability control and fiber coverage area query features are provided.
CRM Integration: We enabled centralized platform management of customer history, communication records, and service details by providing full integration with customer relationship management system.
Payment Gateway Integrations: We integrated secure payment infrastructures for credit card, bank transfer, mobile payment, and automatic payment instruction. PCI-DSS compliant security protocols have been implemented.
Reporting and Analytics
Customer Dashboard: We created a personal dashboard where usage statistics, remaining quotas, invoice summaries, and service status information are visualized. Instant information access is provided with graphs and indicators.
Management Reporting: We developed comprehensive reporting modules for subscription trends, revenue analyses, customer segmentation, and service performance indicators. Report sharing is facilitated with Excel and PDF export features.
User Experience
Responsive Web Design: We designed a responsive interface that displays flawlessly on desktop, tablet, and mobile devices. User experience is optimized with fast loading times and intuitive navigation.
Security and Privacy: Protection of customer data is ensured with two-factor authentication, SSL certificate, data encryption, and regular security updates. KVKK and GDPR compliance is guaranteed.
Euronet Telekom customer platform enables seamless delivery of telecommunication services through digital channels and strengthens customer experience with next-generation technologies.
